Refund & Returns Policy

Return Window

You have 30 days from the date of delivery to return or exchange your Denim Tears items. Returns initiated after 30 days cannot be processed.

Return Conditions

Eligible for Return:

• Items in original, unworn condition
• All original tags and labels attached
• Original packaging included
• No signs of wear, washing, or alteration
• Items purchased at full price or on sale

Not Eligible for Return:

• Items worn, washed, or altered
• Items without original tags
• Personalized or customized items
• Items damaged by misuse
• Final sale items (when explicitly marked)
• Undergarments for hygiene reasons

How to Return

Step 1: Contact Customer Service

Before sending any items back, please contact our customer service team at [email protected] or call us during business hours. We'll provide you with a return authorization number and detailed instructions.

Step 2: Package Your Return

• Place items in original packaging when possible
• Include the return authorization number
• Pack securely to prevent damage during shipping
• Include a copy of your order confirmation

Step 3: Ship Your Return

We provide free return shipping labels for all domestic returns. International customers receive discounted return shipping rates.

Refund Process

Processing Time:

• Inspection: 2-3 business days upon receipt
• Refund Processing: 3-5 business days after approval
• Bank Processing: 5-10 business days (varies by bank)

Refund Method:

Refunds are processed back to your original payment method:

• Credit/Debit Cards: Full refund including original shipping
• PayPal: Full refund processed through PayPal
• Store Credit: Available upon request with 10% bonus value

Exchanges

Size Exchanges:

Need a different size? We offer free size exchanges within 30 days:

• Contact us for a size exchange authorization
• We'll send your new size immediately
• Return the original item using our prepaid label
• No additional charges for size exchanges

Item Exchanges:

Want to exchange for a different style? Process it as a return and place a new order for the fastest service.

Defective Items

Received a defective or damaged item? We sincerely apologize and will make it right immediately:

• Immediate replacement sent at no charge
• Full refund including all shipping costs
• Prepaid return label provided
• Priority processing within 24 hours

International Returns

Return Process:

• Contact customer service for return authorization
• Use our discounted international return shipping
• Duties and taxes may apply based on local regulations
• Processing time: 5-10 business days

Customs and Duties:

International customers are responsible for return shipping costs and any applicable customs fees. Original duties paid are non-refundable unless the return is due to our error.

Gift Returns

Returning Gifts:

• Gift recipients can return items without a receipt
• Refunds issued as store credit or gift card
• Original purchaser can authorize direct refund
• Same 30-day return window applies

Return Shipping Information

Domestic Returns (USA):

Service	Cost	Timeline
Standard Return	Free	3-5 business days
Express Return	$15	1-2 business days
Overnight Return	$25	Next business day

International Returns:

Region	Cost	Timeline
Canada	$12	5-7 business days
Europe	$18	7-10 business days
Asia-Pacific	$22	8-12 business days
Rest of World	$25	10-15 business days

Frequently Asked Questions

Can I return sale items?

Yes, sale items can be returned within 30 days unless marked as "Final Sale." All standard return conditions apply.

What if I lost my receipt?

No problem! We can look up your order using your email address or phone number. Having your order number helps speed up the process.

Can I return items bought in-store?

Yes, in-store purchases can be returned by mail or at our store location. Same 30-day policy applies.

How do I track my return?

Use the tracking number provided with your return label. You'll also receive email updates throughout the return process.

What if my return is lost in shipping?

We're fully responsible for returns once you ship them with our prepaid label. If a return is lost, we'll process your refund based on the tracking information.

Policy Updates

This refund and returns policy is effective as of January 1, 2025. We may update this policy periodically to reflect changes in our procedures or legal requirements. Updates will be posted on this page with the effective date.

For orders placed before policy changes, the policy in effect at the time of purchase will apply.